Service Advisor (One Position)

Applications are invited from qualified persons to fill the position of a Service Advisor with Tropical Parts & Services Limited in Accra.

Qualifications and experience:

  • HND in Mechanical Engineering preferably automobile specialization. 
  • Should exhibit honesty and transparency.
  • Experience in dealing with customers in an auto service center an advantage.
  • Experience in database management and should familiar with automobiles.
  • Computer literacy; Microsoft Word and Excel, Tally ERP a plus and able to easily search for information online (google, YouTube, etc.).
  • Must have a valid light vehicle driving license.
  • Good team player and communicate well with others. 
  • Candidates should be willing to learn new ways of doing things, be customer focus, and exhibit HSE (Health, Safety, and Environmental) consciousness.

Responsibilities:

  • Issuance of Work Orders (WOs) to the workshop.
  • Registration of vehicles and clients in Vehicle Management System (VMS).
  • Ensure WOs are closed in vehicle management system the moment jobs are signed off by mechanics.
  • Withdrawal of parts & consumables from stores.
  • Engage with customers to understand their vehicle concerns and communicate to the team leader for action.
  • Testing of vehicles to ensure works are completed properly.
  • Ensure customers endorse WOs before work begins on their vehicles.
  • Ensure replaced mechanical parts are retained for customer verification before disposal.
  • Develop SOP for all equipment and operations.
  • Ensure SOPs are accessible to all mechanics.

Interested persons should send updated CV to careers@tropicalpartsgh.com with the subject mentioning the position you are applying for in the subject.

Applications deadline: June 10, 2023


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