Service Advisor (One Position)
Applications are invited from qualified persons to fill the position of a Service Advisor with Tropical Parts & Services Limited in Accra.
Qualifications and experience:
- HND in Mechanical Engineering preferably automobile specialization.
- Should exhibit honesty and transparency.
- Experience in dealing with customers in an auto service center an advantage.
- Experience in database management and should familiar with automobiles.
- Computer literacy; Microsoft Word and Excel, Tally ERP a plus and able to easily search for information online (google, YouTube, etc.).
- Must have a valid light vehicle driving license.
- Good team player and communicate well with others.
- Candidates should be willing to learn new ways of doing things, be customer focus, and exhibit HSE (Health, Safety, and Environmental) consciousness.
Responsibilities:
- Issuance of Work Orders (WOs) to the workshop.
- Registration of vehicles and clients in Vehicle Management System (VMS).
- Ensure WOs are closed in vehicle management system the moment jobs are signed off by mechanics.
- Withdrawal of parts & consumables from stores.
- Engage with customers to understand their vehicle concerns and communicate to the team leader for action.
- Testing of vehicles to ensure works are completed properly.
- Ensure customers endorse WOs before work begins on their vehicles.
- Ensure replaced mechanical parts are retained for customer verification before disposal.
- Develop SOP for all equipment and operations.
- Ensure SOPs are accessible to all mechanics.
Interested persons should send updated CV to careers@tropicalpartsgh.com with the subject mentioning the position you are applying for in the subject.
Applications deadline: June 10, 2023
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